Refund Policy
At TownClap, we strive to provide the best service experience for our customers. However, we understand that there may be situations where you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions under which refunds are applicable.
1. Refund Eligibility
Refunds are available under the following circumstances:
- Service Not Delivered: If the service you booked was not provided due to reasons attributable to TownClap or the service provider, you are eligible for a full refund.
- Poor Quality Service: If the service provided does not meet the expected standards or quality, you may be eligible for a partial or full refund after review by our team.
- Service Cancellation: If you cancel a booking within the allowed time frame (as per the cancellation policy), you may be eligible for a refund, minus any applicable cancellation fees.
2. Refund Process
To initiate a refund request, you can follow these steps:
- Contact our customer support team at +919664083029 or email us at support@townclap.rauapp.com with your booking details and the reason for your refund request.
- Our team will review your request and investigate the issue.
- If your refund request is approved, the refund will be processed to the original payment method used during booking.
3. Refund Timeline
Once your refund request is approved, we will process the refund within [X] business days. Depending on your payment method, it may take additional time for the funds to reflect in your account:
- Credit/Debit Card Refunds: Typically, [X] to [Y] business days.
- Bank Transfers or Wallet Payments: Typically, [X] to [Y] business days.
4. Non-Refundable Situations
Refunds will not be provided under the following conditions:
- If the service has been completed as per the booking and no quality or service issues were raised.
- If a booking was canceled after the cancellation window has closed, as per the cancellation policy.
- If the customer fails to be present at the service location during the scheduled time without prior notification.
5. Dispute Resolution
In case of any disputes or disagreements regarding refunds, our team will work with you to resolve the issue fairly. If you have concerns about your refund status, feel free to reach out to our support team.
6. Changes to the Refund Policy
TownClap reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to users through our app or website.
Contact Us
For any questions regarding our refund policy, please reach out to our support team at:
