Privacy Policy
At TownClap, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our service booking platform, accessible through our mobile application or website.
By using TownClap, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information when you use TownClap:
- Personal Information: This includes your name, phone number, email address, location, and any other details you provide when signing up or booking a service.
- Service Information: Details about the services you book, including service category, location, and provider information.
- Payment Information: Payment details, such as credit/debit card information or other payment methods, for processing your transactions.
- Device Information: We may collect information about the device you use, including the hardware model, operating system version, and unique device identifiers.
- Usage Information: This includes information about how you use our platform, such as service interactions, log data, and preferences.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Specific uses include:
- To facilitate service bookings, including connecting you with service providers.
- To process payments and provide customer support.
- To send updates, notifications, and information related to your bookings or our services.
- To improve our platform’s functionality, user experience, and security.
- To comply with legal obligations or enforce our policies and agreements.
3. Sharing of Information
We may share your information in the following circumstances:
- With Service Providers: Your personal information may be shared with service providers to facilitate the services you request.
- With Third-party Payment Processors: Your payment details may be shared with third-party payment processors for secure transactions.
- For Legal Reasons: We may share your information if required by law, or to protect the rights, property, or safety of TownClap, our users, or the public.
- With Your Consent: We may share your information with your consent or at your direction.
4. Data Security
We take the security of your data seriously and use industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no data transmission over the internet or method of electronic storage can be guaranteed 100% secure.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to improve the functionality of our platform and to enhance your user experience. Cookies help us remember your preferences, analyze traffic, and personalize content for you.
6. Your Choices and Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can correct or update your personal information at any time through your account settings.
- Deletion: You may request the deletion of your personal information, although some data may need to be retained to comply with legal obligations.
- Opt-out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically for any changes. Your continued use of TownClap after any updates will constitute your acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
This policy is effective as of 5 Oct 2024.
