Cancellation Policy
At TownClap, we aim to provide seamless and reliable services to all our customers. However, we understand that plans can change, and you may need to cancel or reschedule a booking. Please review our cancellation policy carefully to ensure a smooth process.
1. Cancellation by Customer
- Free Cancellation: You can cancel your booking up to 1 hours before the scheduled service time without incurring any charges.
- Late Cancellation Fee: If you cancel the booking within 1 hours of the scheduled service time, a cancellation fee of [amount/percentage] will be applicable.
- No-show Fee: If you fail to be present at the service location at the scheduled time and do not cancel the service in advance, a no-show fee of [amount/percentage] will apply.
2. Rescheduling of Service
- You may reschedule your service up to 1 hours before the scheduled time without any additional charges, subject to the availability of the service provider.
- Rescheduling requests made within 1 hours of the service will be treated as cancellations, and the late cancellation fee will apply.
3. Cancellation by TownClap
In rare instances, TownClap or the service provider may need to cancel the service due to unforeseen circumstances (such as emergencies, technical issues, or unavailability of the provider). In such cases:
- You will receive a full refund if a payment has already been made.
- We will do our best to reschedule the service at a time convenient for you.
4. Refund Policy
- Any eligible refunds will be processed within 1 business days to the original mode of payment.
- Refunds for cancellations or rescheduled services are subject to the applicable cancellation or no-show fees mentioned above.
5. How to Cancel
To cancel or reschedule a booking, you can:
- Use the TownClap app under "My Bookings" section.
- Contact our support team at +91 9664083029 or email us at support@townclap.rauapp.com.
6. Exceptional Cases
We understand that emergencies happen. In cases of serious emergencies or unavoidable circumstances, please contact our support team, and we will do our best to assist you with your cancellation or rescheduling requests.
For any further assistance or queries regarding our cancellation policy, please feel free to reach out to us at +919664083029 or email us at support@townclap.rauapp.com.
